After The Sale

After The Sale

After The Sale

Payments

Once the auction has ended, we will email the invoices to all the successful buyers. When you receive the invoice, you can make payment using the bank details shown on the invoice. Alternatively, if you were bidding live online or left commission bids through the websites, you will receive a second email with a payment link to pay for the invoice. Just click on the link and you will be taken to the relevant payment page where you can settle the invoice using your registered card. As a last resort, you can call the office to make payment over the phone but please be aware that we have a small office and it may take some time to get through.

We accept the following methods of payment:

  • Bank Transfer (all bank charges are to be covered by the buyer)
  • Payments via our website or the-saleroom.com
  • Debit Cards
  • Credit Cards (AMEX not accepted and we can only accept payments on credit cards for payments less than £200)

Cash and cheques are not currently being accepted due to the Covid-19 pandemic.

Under no circumstances will credit be allowed.

All items purchased at auction must be paid for and collected by 5.30pm on the Friday of the week following the auction.

Collections

Once you have paid your invoice, you can book a contactless collection online.  Just click on the link in the payment confirmation email and book your 30 minute time slot. Please ensure you use the invoice number and the sale number so we are able to have the invoice ready. Please also ensure the booking is in the same name as the one shown on the invoice. 

Collections must be made within a week following the sale. Opening times are as follows:

  • Monday 11.00am to 5.30pm
  • Tuesday 10.00am to 5.30pm
  • Wednesday 10.00am to 5.30pm
  • Thursday 10.00am to 5.30pm
  • Friday 10.00am to 5.30pm
  • Saturday Closed
  • Sunday Closed

Items that remain uncollected will be moved to our storage facility and storage charges will be levied at the rate of £5 + VAT per lot per day plus interest of 4% of the hammer price per month backdated to the date of the auction.

Postage

Once you have paid your invoice, you will receive a payment confirmation email that will include a link for requesting a postage quote. Simply fill in the information required and we will get back to you as quickly as we can.  Please bear in mind that the porters will be busy with collections during the first week following the auction so it may be a few days before we can get the quote to you.

For our postage terms and prices, please visit our Postage page

Please note: if you have bid via www.the-saleroom.com or www.adampartridge.co.uk, owing to increased security measures, we will only dispatch parcels to the registered cardholders address. Any requests for parcels to be sent to an alternative address are at the discretion Adam Partridge Auctioneers & Valuers.

Items are sent a minimum of a week following the sale and cannot be guaranteed for a specific date.

If we cannot post your lot owing to excessive size or weight, you are welcome to arrange collection by another carrier.

Please note: the-saleroom.com also provide a postage service and will email you after the sale.

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